Every engagement begins with a private conversation with the organizational client — a president, athletic director, dean of students, club leadership, or head of student-athlete development. We scope in writing before any work begins.
The client-customer distinction shapes how engagements operate. The organization is the client — they scope, sponsor, and fund the engagement. The student-athlete and family are the customer — they receive the coaching, advisory, and support. The engagement letter is with the organization. The confidentiality between MCG and the student-athlete is absolute, structured under agreements the organization and family both understand upfront. Where the organization is a sponsor of ongoing development, we agree on what feedback the sponsor receives about aggregate work versus individual sessions.
Delivery is calibrated to the engagement. On post-athletic transition work, we typically engage twelve to eighteen months in structured monthly sessions. On navigating life as a student-athlete, we deliver through individual and small-group coaching over academic semesters. On culture and respect coaching, we work with programs and cohorts over three to six months. When we engage families directly outside of organizational sponsorship, the engagement letter is with the family and confidentiality operates on the same principles.